Legal
Privacy notice
Last updated: October 17, 2026
This notice describes the categories of information Artecks may handle when you use the website, create an account, place an order, play connected chess experiences, or ask for support.
Information we handle
Depending on how you use Artecks, this may include account and contact details, order and transaction records, delivery details, support messages, rewards or gameplay activity, and technical data such as device, browser, security, and usage information. Payment providers may process payment credentials directly; please do not send card details through support messages.
Signing in with LINE or Google
If you choose to sign in or link your account with LINE or Google, we receive — with your permission — your display name, profile picture, the user identifier that service provides, and your email address. We use your email address to create and identify your Artecks account, send order confirmations and account notices, and help you recover your account; we do not sell it. If you add the Artecks Official Account as a friend on LINE, we may also send you messages about your account there. You can unlink LINE from your profile at any time.
Why we use information
We use information to operate and secure the service, authenticate accounts, fulfill orders, maintain rewards and gameplay features, respond to requests, prevent misuse, comply with legal obligations, and understand or improve site performance.
Service providers and disclosures
Information may be shared with providers that support functions such as hosting, authentication, payments, order fulfillment, delivery, analytics, and customer support. We may also disclose information when legally required, to protect users or the service, or as part of a business reorganization. Providers receive information relevant to the work they perform.
Your choices and rights
You may ask about access, correction, deletion, or other privacy rights available where you live. Some records may need to be retained for security, transaction, dispute, or legal reasons. Browser controls can restrict cookies or local storage, although parts of the service may then work differently.
Retention, security, and international use
Information is kept for as long as reasonably needed for the purposes described above, including legal and security needs. We use safeguards intended to protect information, but no online service can guarantee absolute security. Providers may process information in countries other than your own, subject to applicable protections.
Updates and questions
We may revise this notice as the service changes. The date above identifies the current version. For a privacy question or request, use our contact page and clearly label the message as a privacy request.